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Course is in great shape tee to green. I took off half a star for the bunkers — they had some gray sand and were difficult to play from. They no longer have the nice fluffy white sand from years past. From one of my old reviews, I use to think they had the best bunkers in town. No longer. Also, I had a similar experience to what one of the previous reviewers mentioned — no using stray range balls. We were warming up (this is at 7:00am) and a buddy was finishing his bucket. I noticed a few extra balls from a leftover bucket next to him and so I grabbed a club to hit a few. As I’m walking up, one of the rangers walks past me and scooped up the extra range balls before I got there (didn’t say a single word to us). Crazy. Never seen that before at any other course I’ve ever played. Say what you will about no freebies, but we were talking about 6 or 8 range balls — what is that about $1.50? It’s not like I was up there to practice and sniping all the balls I could to avoid buying a token. I think it’s safe to say that’s no way to encourage return visits.
A friend ranks Olde Sycamore 50th in Charlotte because of their attitude. My current program is to raise a finger to the course every time I drive by to play Charlotte National, Eagle Chase, or Red Bridge – courses where the people in the clubhouse (and on the range) actually appreciate their customers and treat them that way.
B-man, maybe try and contact the club to get their side of the story (should be good)? Customer service is such a big part of the golf experience and they are clearly lacking in that department. Would be interesting if they man up and apologize for going a little over board or if they try and defend themselves. Their reply could dictate whether or not I ever go back there.
Keep in mind, when it happened to me I did e-mail the course superintendant and got zero response. They do seem to go out of their way to treat customers poorly.